Here is the consolidated list of claims made in the video:

• Bank of Taiwan Life Insurance, a state-owned bank subsidiary, is suspected of illegally infringing upon the rights of group insurance policyholders:

  • Incident 1: Refusal to renew policies for cancer-stricken policyholders
    • Bank of Taiwan Life Insurance refused to renew the group insurance application of a policyholder after they sought medical attention for suspected cancer.
    • The Insurance Ombudsman Center ruled that this action by Bank of Taiwan Life Insurance was illegal, explicitly stating that "Bank of Taiwan Life Insurance has no right to deny renewal to individual insured persons." It emphasized that the design purpose of group insurance is such that the insurer only has the right to review the eligibility of group members and may not underwrite based on the condition of individual insured persons or individually refuse to insure them.
    • This situation occurred more than once. Bank of Taiwan Life Insurance continued similar behavior in 2022 and was again ruled against by the Insurance Ombudsman Center.
    • Many affected policyholders, including even Bank of Taiwan Life Insurance's own employees, had also filed complaints with the Financial Supervisory Commission (FSC) regarding this.
  • Incident 2: Including unreasonable clauses in policy advertisements
    • Even after the Insurance Ombudsman Center repeatedly ruled that Bank of Taiwan Life Insurance could not refuse to renew policies for individual policyholders, it still included the clause "However, for those with a claims history, Bank of Taiwan Life Insurance reserves the right to decide on renewal" in a DM advertisement for the "An Xin An Bao Business Group One-Year Comprehensive Insurance Plan" in February 2023. This action is questioned as setting a precedent for illegal behavior and trampling on policyholders' rights.
  • Incident 3: Preventing cancer-stricken colleagues from seeking group insurance reinstatement
    • According to a whistleblower's report, Bank of Taiwan Life Insurance's sales department had previously prevented internal colleagues suffering from cancer from seeking reinstatement of their group insurance.
    • It wasn't until the FSC received a complaint in 2022 that Bank of Taiwan Life Insurance was compelled to process reinstatement and claims for the affected groups.
    • This indicates that Bank of Taiwan Life Insurance may be engaging in systemic infringement of policyholders' rights.

• Suspicions of dereliction of duty by the Financial Supervisory Commission (FSC):

  • The Chairman of the FSC and the Director-General of the Insurance Bureau stated that they were unfamiliar with Bank of Taiwan Life Insurance being repeatedly rebuked by the Insurance Ombudsman Center, including illegal clauses in advertisements, and even incidents of internally preventing employees from seeking reinstatement, or only knew about cases from several years ago, and that not all individual cases are reported upwards.
  • It is questioned whether, after receiving complaints, the FSC, besides merely requiring Bank of Taiwan Life Insurance to process reinstatement for specific cases, took sufficient supervisory actions, disciplinary measures, and punished relevant personnel against the insurance company itself.

• Demands for investigation and explanation from the FSC and Bank of Taiwan Life Insurance:

  • Demanding that the FSC provide a written explanation after the meeting regarding what supervisory penalties and measures were taken against Bank of Taiwan Life Insurance after the initial complaints were received, and who was penalized.
  • Demanding that Bank of Taiwan Life Insurance provide a written explanation regarding how many other policyholders have had their rights infringed upon in similar situations.
  • Setting a deadline for the FSC and Bank of Taiwan Life Insurance to submit written responses within one week.