Here is the translated summary of the claims from the video:

Consumer Traps and Consumer Rights Protection

• The Seven-Day Appreciation Period for Online Shopping is Not a Trial Period, But Items Can Be Unpacked for Inspection

  • Claim: According to the Consumer Protection Act, online shopping (mail order sales) is entitled to a seven-day no-questions-asked return appreciation period. During this period, consumers have the right to unpack the product for "inspection," not "trial use." If businesses claim that "even the box cannot be opened" or "no returns or exchanges after unpacking," these are sales tactics that may violate the Consumer Protection Act.
  • Example: For instance, to counteract the behavior of "hangtag fairies" (consumers who buy clothes, pose for photos, and then return them), businesses attach large hangtags or secure items with password locks, explicitly stating "no returns or exchanges after unpacking."
  • Scope of Rights: Consumers should maintain the integrity of the product, such as the box and hangtags, during the appreciation period. If the product is stained or damaged, it may not be eligible for return, or the consumer may need to compensate for restoration costs.
  • Reminder: It is advisable to wash online-purchased clothing before wearing it to avoid hygiene concerns.

• Certain Products Are Not Subject to the Seven-Day Appreciation Period, But Businesses Must Inform in Advance

  • Claim: Some products, due to their nature, are not subject to the seven-day appreciation period by law, such as:
    • Perishable, short-shelf-life fresh foods (e.g., shrimp, which may spoil in seven days).
    • Customized products (e.g., items with names engraved).
    • Time-sensitive newspapers, magazines, or periodicals (worthless after their validity expires).
    • Unpacked personal hygiene products (e.g., underwear, due to hygiene considerations).
    • Unpacked audio-visual products or computer software (involving copyright and replication issues).
  • Reminder: If businesses intend to claim that the appreciation period does not apply, they must clearly mark this and inform consumers in advance.

• Exaggerated Advertising Does Not Equal False Exaggeration

  • Claim: For products like health foods and medical aesthetics treatments, if the advertising content merely "exaggerates" the effect (e.g., "lose several kilograms in a month" or "regain sight in seven days"), but their ingredients or claimed efficacy are not "false," then it is difficult to constitute fraud or a consumer dispute.
  • Judgment Standard: It is necessary to distinguish whether the advertisement is "exaggerated" or "falsely exaggerated." Only "false exaggeration" is likely to constitute a consumer dispute.

• Travel Disputes Should Seek Assistance from the Travel Agency Quality Assurance Association

  • Claim: Consumer disputes that may be encountered during travel itineraries include airlines overbooking tickets leading to denied boarding, or travel agencies forcing tourists to shopping destinations for consumption.
  • Resolution: Airlines overbooking tickets are subject to compensation regulations under international air carriage terms. For forced shopping by travel agencies, complaints can be filed with the Travel Agency Quality Assurance Association, which will assist in handling the dispute and may even provide compensation.
  • Reminder: Avoid choosing "blacklisted entities" without Travel Agency Quality Assurance Association certification or joining privately organized groups to ensure your rights are protected.

• Gym and Medical Aesthetics Treatment Contracts Must Be Carefully Reviewed

  • Claim: Common consumer traps include excessively long-term gym contracts with high penalty fees for breach of contract, or "buy ten get ten free" medical aesthetics treatments that actually give miniature treatments as gifts.
  • Reminder: Before signing any contract (including verbal agreements), consumers must carefully read the terms, especially details regarding penalty fees and the content of gifts. If the contract is clear, adults should be responsible for the content they sign.

• Additional Fees for Renovation and Maintenance Must Be Confirmed in Writing

  • Claim: If there are additional fees during a renovation or maintenance project, businesses must obtain the consumer's written or verifiable consent (e.g., confirmation via Line message); otherwise, consumers can refuse to pay the extra fees, adhering to the original contract.
  • Reminder: When signing a contract, all details such as materials and quotations should be explicitly detailed, and written confirmation should be requested for any changes to avoid disputes arising from unverified verbal agreements.

• The Clause "By Bidding You Agree to No Returns or Exchanges" Is Invalid

  • Claim: If an online seller states "By bidding, you agree to no returns or exchanges" on a product page, this clause is invalid as it violates the seven-day appreciation period regulation for mail order sales under the Consumer Protection Act. Consumers still retain the right to return goods without reason within seven days.

• Consumer Disputes Should Involve Evidence Collection; Public Shaming May Harm Oneself

  • Claim: When encountering consumer disputes, complaints should be made through legal channels, rather than solely relying on public shaming. While public shaming may quickly attract attention, it can also backfire due to false accusations or insufficient evidence.
  • Burden of Proof: Legally, "he who asserts must prove." Consumers should collect their own evidence, such as unboxing videos, to prove that product defects were not self-inflicted.

• Emotional Consumption Leads to "Paying for the Useless"

  • Claim: Modern society shows a trend of a "mental health crisis" among young people, leading to a shift in consumption motives from "functional consumption" (need) to "emotional consumption" (making one feel better, happier).
  • Example: For example, the atmosphere, advertisements, and music during shopping festivals like Double Eleven (Singles' Day) and Christmas easily trigger irrational shopping impulses. The blind box toy market, with a market value reaching hundreds of millions, indicates that many people are paying for "useless" goods.
  • Data: Data from 2025 shows that 56.3% of people are paying for "useless" items.

Conclusion

• Understanding the law is to protect one's own rights and interests, not to antagonize businesses.
• Grasp the relevant regulations of the Consumer Protection Act, especially regarding the online shopping appreciation period, return policies for special goods, advertising authenticity, and contract details, to avoid becoming a "leek" (someone easily exploited).
• When facing consumer disputes, one should rationally collect evidence and seek complaints through formal channels, rather than blindly resorting to public shaming.
• Be wary of emotional consumption, and when shopping, think more about whether it is a "need" rather than merely a "want."